{"id":23247,"date":"2014-07-26T11:13:30","date_gmt":"2014-07-26T09:13:30","guid":{"rendered":"http:\/\/app.quest-it-srv.com\/simfonia\/docs\/faq-2\/"},"modified":"2026-05-26T15:34:23","modified_gmt":"2026-05-26T13:34:23","slug":"support","status":"publish","type":"page","link":"https:\/\/www.edicard.it\/?page_id=23247","title":{"rendered":"Assistenza"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; margin_top=&#8221;0&#8243; margin_bottom=&#8221;40&#8243; padding_left=&#8221;40&#8243; padding_right=&#8221;40&#8243; type=&#8221;4&#8243; bg_color=&#8221;#bf142a&#8221; bg_position=&#8221;top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_cover=&#8221;false&#8221; bg_attachment=&#8221;false&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;40&#8243; parallax_speed=&#8221;0.1&#8243; css=&#8221;.vc_custom_1779375809103{margin-bottom: 40px !important;background-color: #bf142a !important;}&#8221; bg_color_value=&#8221;#DD3333&#8243;][vc_column][vc_raw_js]<\/p>\n<p>JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyYXBpJTJGcGFnZSUyRmpzJTJGY29uZmlnLmpzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyYXBpJTJGcGFnZSUyRmpzJTJGb3RoZXJfY29udHJvbGxlci5qcyUyMiUzRSUzQyUyRnNjcmlwdCUzRQ==<\/p>\n<p>[\/vc_raw_js][vc_row_inner][vc_column_inner]<div class=\"gap\" style=\"line-height: 60px; height: 60px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"title\">Un team che risponde ad ogni tua richiesta con cortesia e professionalit\u00e0.<\/h3>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 30px; height: 30px;\"><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_widget_sidebar show_bg=&#8221;false&#8221; sidebar_id=&#8221;sidebar_1&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1 style=\"font-weight: 400;\">Assistenza<\/h1>\n<p>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 30px; height: 30px;\"><\/div>[vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Hai bisogno d\u2019aiuto? <a style=\"text-decoration: underline;\" href=\"https:\/\/www.edicard.it\/?page_id=23240\">Consulta le nostre FAQ<\/a>.<\/h2>\n<p>Non hai trovato quello che cercavi? Invia una e-mail a\u00a0<a href=\"mailto:edicard@retelit.it\">edicard@retelit.it<\/a>\u00a0 oppure chiama i nostri operatori:<\/p>\n<p><strong>800 199 623<\/strong> attivo da linea fissa<\/p>\n<p><strong>06 99 360 363 <\/strong> attivo da cellulare<\/p>\n<p>Se vuoi segnalare un disservizio compila il form sottostante:[\/vc_column_text]<div class=\"gap\" style=\"line-height: 30px; height: 30px;\"><\/div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f25331-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"25331\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F23247#wpcf7-f25331-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"25331\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f25331-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>\n.style-minimal textarea {\n width: 270px;\n height: 80px;\n}\n.wpcf7-text, .wpcf7-captchar,\n.wpcf7-textarea {\n background-color: #ffffff !important; \/* bianco pieno *\/\n color: #000000 !important; \/* testo nero *\/\n border: 1px solid #cccccc !important; \/* bordo visibile *\/\n border-radius: 4px !important;\n padding: 6px !important;\n}\n<\/style>\n<table style=\"width: 90%; border-radius: 12px; background-color: transparent; border-collapse: collapse;\" role=\"none\">\n\t<tr>\n\t\t<td colspan=\"2\" style=\"padding-left: 22px;\">\n\t\t\t<p>&nbsp;\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"padding-left: 22px;\">\n\t\t\t<p><label for=\"your-name\">Il tuo nome*<\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"your-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"padding-left: 22px;\">\n\t\t\t<p><label for=\"your-email\">La tua email*<\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"padding-left: 22px;\">\n\t\t\t<p><label for=\"your-phone\">Telefono<\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"your-phone\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"padding-left: 22px;\">\n\t\t\t<p><label for=\"your-message\">Il tuo messaggio<\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea style-minimal\" id=\"your-message\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td style=\"padding-left: 22px;\">\n\t\t\t<p><label for=\"captcha-343\">Controllo Antispam:<\/label>\n\t\t\t<\/p>\n\t\t\t<p><input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-343\" value=\"859644430\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-343\" width=\"72\" height=\"24\" alt=\"captcha\" src=\"https:\/\/www.edicard.it\/wp-content\/uploads\/wpcf7_captcha\/859644430.png\" \/>\n\t\t\t<\/p>\n\t\t<\/td>\n\t\t<td>\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-343\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-captchar\" id=\"captcha-343\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-343\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td colspan=\"2\" style=\"padding: 20px 0 0 22px;\">\n\t\t\t<p><label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-266\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"acceptance-266\" value=\"1\" aria-invalid=\"false\" \/><\/span><\/span><\/span> Ho letto e compreso l' <a href=\"https:\/\/www.retelit.it\/it\/privacy\/informativa-privacy\" target=\"_blank\"> informativa sul trattamento dei dati personali <\/a>*<br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td colspan=\"2\" style=\"padding: 20px 0 0 22px; font-size: 10px; line-height: 12px;\">\n\t\t\t<div role=\"radiogroup\" aria-labelledby=\"privacy2-label\">\n\t\t\t\t<p><span id=\"privacy2-label\"><br \/>\nAcconsento allo svolgimento, da parte di RETELIT DIGITAL SERVICES S.p.A.,<br \/>\ndi attivit\u00e0 di marketing mediante strumenti tradizionali e\/o automatizzati:<br \/>\n<\/span>\n\t\t\t\t<\/p>\n\t\t\t\t<p><br \/>\n<label><br \/>\n<input name=\"privacy2\" value=\"si\" type=\"radio\" \/><br \/>\nS\u00ec<br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t\t<p><br \/>\n<label style=\"margin-left: 10px;\"><br \/>\n<input name=\"privacy2\" value=\"no\" type=\"radio\" \/><br \/>\nNo<br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/td>\n\t<\/tr>\n\t<tr>\n\t\t<td colspan=\"2\" style=\"padding: 22px 0 0 22px;\">\n\t\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Invia\" \/>\n\t\t\t<\/p>\n\t\t\t<p><span class=\"small\">*Campi obbligatori<\/span>\n\t\t\t<\/p>\n\t\t<\/td>\n\t<\/tr>\n<\/table><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"97\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<div class=\"gap\" style=\"line-height: 30px; height: 30px;\"><\/div>[vc_column_text]<span class=\"small\"><br \/>\n<span class=\"small\">Retelit Digital Services<\/span> ricorda che garantisce i propri prodotti e servizi e che, in caso di eventuali disservizi, anche se imputabili al fornitore della terminazione internazionale, rimborser\u00e0 i clienti reintegrando il credito erroneamente scaricato dalla carta oggetto di contestazione, fornendo cos\u00ec un prodotto unico nel mercato delle carte telefoniche prepagate.<br \/>\nSi precisa che, al fine di ottemperare alle norme dell&#8217;Authority in tema di privacy, \u00e8 sempre necessario inviare comunicazione via fax (nr. 0575\/1949149) o via e-mail (scansionando il documento cartaceo) che indichi quanto segue:<br \/>\n&#8211; liberatoria che autorizzi Retelit Digital Services a visualizzare il dettaglio del traffico della carta utilizzata<br \/>\n&#8211; la copia fronte\/retro di un documento di identit\u00e0.<br \/>\nLa succitata procedura di rimborso in caso di disservizi \u00e8 entrata in vigore il 15\/03\/2006.<br \/>\nSarete prontamente contattati dalla nostra forza commerciale che sar\u00e0 lieta di analizzare ed individuare insieme le soluzioni pi\u00f9 idonee alle vostre esigenze. I campi con * sono obbligatori.<\/span>[\/vc_column_text]<div class=\"gap\" style=\"line-height: 30px; height: 30px;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row bg_type=&#8221;bg_color&#8221; bg_override=&#8221;full&#8221; margin_top=&#8221;0&#8243; margin_bottom=&#8221;40&#8243; padding_left=&#8221;40&#8243; padding_right=&#8221;40&#8243; type=&#8221;4&#8243; bg_color=&#8221;#bf142a&#8221; bg_position=&#8221;top&#8221; bg_repeat=&#8221;no-repeat&#8221; bg_cover=&#8221;false&#8221; bg_attachment=&#8221;false&#8221; padding_top=&#8221;0&#8243; padding_bottom=&#8221;40&#8243; parallax_speed=&#8221;0.1&#8243; css=&#8221;.vc_custom_1779375809103{margin-bottom: 40px !important;background-color: #bf142a !important;}&#8221; bg_color_value=&#8221;#DD3333&#8243;][vc_column][vc_raw_js] JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyYXBpJTJGcGFnZSUyRmpzJTJGY29uZmlnLmpzJTIyJTNFJTNDJTJGc2NyaXB0JTNFJTBBJTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTIwc3JjJTNEJTIyYXBpJTJGcGFnZSUyRmpzJTJGb3RoZXJfY29udHJvbGxlci5qcyUyMiUzRSUzQyUyRnNjcmlwdCUzRQ== [\/vc_raw_js][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;] Un team che risponde ad ogni tua richiesta con cortesia e professionalit\u00e0. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_widget_sidebar show_bg=&#8221;false&#8221; sidebar_id=&#8221;sidebar_1&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_column_text] Assistenza [\/vc_column_text][vc_column_text css=&#8221;&#8221;] Hai bisogno d\u2019aiuto? Consulta le nostre FAQ. Non hai trovato&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23247","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/pages\/23247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.edicard.it\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23247"}],"version-history":[{"count":65,"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/pages\/23247\/revisions"}],"predecessor-version":[{"id":26673,"href":"https:\/\/www.edicard.it\/index.php?rest_route=\/wp\/v2\/pages\/23247\/revisions\/26673"}],"wp:attachment":[{"href":"https:\/\/www.edicard.it\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}